• We offer remote support packages in automated logistics facility maintenance and operations.
• We structured the package to have our engineers available to respond to remote support requests at agreed time for a yearly availability fee.
• Actual intervention work in the case of support request is charged by the hour.

We provide Controls Installation Supervision & Commissioning. Our engineers carry out

• Device configuration and troubleshooting, HMI and PLC tagging from an I/O list, simulations, electrical debug, programming debug, and post startup escalation support.
• Commission and document settings for system devices.
• Troubleshoot and modify electrical wiring, red line electrical schematics.

• Our Engineers also travel to work on-site for our clients in the areas of Controls on-site support and commissioning, and site management.
• On-site Engineering work is charged a higher rate than back-office work and is usually included separately in the quotes for projects. Another option is to access our on-site support services through our comprehensive package deals.

• We offer our clients comprehensive package deals, which involve availability for remote support, remote support intervention, back-office engineering work, and on-site engineering work. The package ranges from 2,000 hrs. per year to 6,000 hrs. per year (we can negotiate larger workloads according to client’s needs.
• The package is bought on a yearly base and the hours are freely allocated between our various services by the client.

• In case our client has specialized R&D needs, we are very active in acquiring specialized talent according to client requirements, and we are able to offer their services for attractive rates and maintain close work relationship with the client.